Regarding delivery
Domestic Shipping in Japan
■ About Shipping
1. Shipping Schedule
Standard items are shipped within 3 business days after order confirmation.
Shipping operations are conducted only on business days. (No shipping on weekends or public holidays.)
For pre-order items, please refer to the delivery date stated on the product page.
2. During Long Holiday Periods
During long holiday periods, a separate shipping schedule will be announced.
We kindly ask you to place your orders with sufficient time.
There are delays in shipping to some regions.
Refer to the following website:
https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html
■ Delivery Carrier
Yamato Transport
■ Shipping Fees
Nationwide flat rate: 880 yen (tax included)
※Okinawa only: 1,860 yen (tax included)
※ International shipping fees are automatically calculated by weight on the checkout page.
■ Important Notes When Placing an Order
1. Separate Shipments for Each Order
If you place multiple orders, each order will be shipped separately.
2. Ordering Items with Different Delivery Dates
If in-stock items and pre-order items have different delivery dates, they may be shipped together once all items are ready for shipment.
3. If You Wish for Faster Shipping
If you wish to receive in-stock items or items with earlier delivery dates quickly, please place separate orders for pre-order items.
■ Important Notes Regarding Delivery
1. Reshipping:
We cannot accept reshipment requests due to reasons such as unknown address or long-term absence.
In such cases, the customer will be responsible for round-trip shipping fees and cash-on-delivery charges.
2. Registered Address
If the registered address of the orderer cannot identify an individual (e.g., company or warehouse address), we may refuse to ship the product.
Please ensure that you register an accurate address.
International Shipping & Customs Information
Shipping Method
International orders are shipped primarily via DHL.
In limited cases, EMS may be used depending on the destination country, shipping conditions, and customs procedures.
We select DHL as our main carrier to ensure faster delivery, reliable tracking, and secure handling for international shipments.
Shipping Schedule
Orders for regular items are usually shipped within 3 business days after order confirmation.
Shipping operations are handled on business days only, excluding weekends and Japanese public holidays.
For pre-order items, please refer to the estimated shipping date stated on each product page.
If in-stock items and pre-order items are purchased together in the same order, the order may be shipped only after all items are ready.
If you wish to receive in-stock items sooner, please place separate orders for pre-order items.
During extended holiday periods, such as Golden Week or the New Year holidays, a separate shipping schedule will be announced.
We kindly recommend placing orders with sufficient time allowance.
Customs Duties, VAT & Import Taxes
For international orders, please be aware that customs duties, VAT, import taxes, and other import-related charges may be applied in accordance with the laws and regulations of the destination country.
These charges are not included in the product price or shipping fee shown at checkout and are the sole responsibility of the customer.
All applicable import charges will be assessed by the customs authorities of the destination country and may be collected directly by the courier, such as DHL, upon delivery or prior to delivery clearance.
Please note that customs duties, VAT, import taxes, and customs clearance fees are determined by the customs authorities of the destination country and are not controlled by our store or the shipping carrier.
Important Notice Regarding DHL Shipments
DHL usually clears shipments quickly and accurately, and import charges may be assessed in accordance with the customs regulations of the destination country.
The amount of import charges may vary depending on the destination country, item category, declared value, country of origin, and local regulations.
Any customs duties, VAT, import taxes, or customs clearance fees charged upon import are not an error or overcharge by DHL or our store.
For U.S. Customers
Please be aware that, due to recent changes to U.S. customs regulations, low-value shipments may also be subject to import duties, taxes, and customs clearance fees.
Even if the order value is below USD 800, import charges may still apply.
We strongly recommend that U.S. customers take this into consideration before placing an order.
For EU Customers
For shipments to EU countries, import charges generally consist of:
VAT, which is approximately 20–21% depending on the country.
Customs duties for apparel products, which are often around 10–12%.
Carrier handling and customs clearance fees.
As a result, total import charges may amount to approximately 30–50% of the item price, depending on the destination country, shipping method, item category, declared value, and local regulations.
We strongly recommend that EU customers take this into consideration before placing an order.
Regarding EMS Shipments
EMS may be available for certain destinations upon request.
However, customs duties, VAT, import taxes, and handling fees may still apply even when EMS is used.
Please note that EMS delivery may take longer than DHL, and tracking or customs clearance updates may be less detailed depending on the destination country.
If you would like to request EMS shipping, please contact us before placing your order.
Contact:
remireliefonline@gmail.com
EMS vs DHL
DHL
Fast delivery.
Reliable tracking.
Faster and more detailed customs clearance process.
Import duties, VAT, and customs clearance fees may be assessed depending on the destination country and local customs regulations.
EMS
Slower delivery.
Tracking and customs clearance updates may be limited depending on the destination country.
Import duties, VAT, and handling fees may still apply.
Shipping Fees
Shipping fees are automatically calculated at checkout based on the destination country and total shipment weight.
Order Notes
Orders placed separately will be shipped individually per order.
We are unable to combine separately placed orders after they have been completed.
If in-stock items and pre-order items are purchased together, the order may be shipped only after all items are ready.
If you wish to receive in-stock items sooner, please place separate orders for pre-order items.
Delivery & Address Policy
Please make sure to enter a complete and accurate shipping address at the time of order.
We are unable to re-ship items returned due to incorrect address information, refusal of delivery, unpaid customs duties or taxes, or prolonged absence.
In such cases, all shipping costs, return shipping fees, customs duties, import taxes, handling charges, and any other related costs will be borne by the customer.
If the registered shipping address does not clearly identify an individual, such as company addresses, warehouses, hotels, or forwarding services, we may refuse shipment or contact you to confirm the details before dispatch.
Please ensure that a complete and accurate personal address is provided.
Refusal of Delivery / Unpaid Import Charges
If a customer refuses to receive the package or fails to pay the required customs duties, VAT, import taxes, or customs clearance fees, the package may be returned to us or disposed of by the courier or customs authorities.
In such cases, shipping fees, return shipping fees, customs duties, taxes, handling charges, and any other related costs will be deducted from any possible refund.
Please note that original shipping fees are non-refundable.
If the package is not returned to us, or if additional charges exceed the refundable amount, we may be unable to provide a refund.
Final Confirmation
By placing an international order, you acknowledge and agree to the above shipping and customs conditions.
Thank you for your understanding and cooperation.