FAQ Frequently Asked Questions
FAQ - Frequently Asked Questions
・About pre-order items / PRE ORDER
Q: I have forgotten when my reserved item will arrive. Can I check?
A: Yes, please log in to the store and check under "Orders" on your My Page.
Q: When is payment required for pre-orders?
A: Generally, payment for pre-order items is completed at the time of purchase. However, the timing of payment may differ depending on the payment method.
- When paying by credit card: Payment will be confirmed at the time of booking.
- Other payment methods: For details, please check the instructions displayed when using the service.
In addition, pre-ordered items take some time to be delivered, so please check the estimated shipping date listed on the pre-order item page.
Q: I have ordered pre-order items and regular stock items that have different delivery deadlines. Can you send the item with the earlier delivery date first?
A: Yes, it is possible. Additional shipping fees will be charged, so please contact us via CONTACT and include your order number.
・About ordering
Q: Can I combine orders?
A: Sorry, but currently Each order will be shipped separately. If you place multiple orders, each order will be shipped separately.
Q: How do I purchase products ?
A: Select the desired size and color on the product page, click "Add to Cart", and then click "Checkout".
Q: Is gift wrapping available?
A: We currently do not offer gift wrapping services, but we are considering adding this in the future.
・Payment
Q: What payment methods are available?
A: We accept many payment methods, including credit cards, convenience store payments, carrier payments, etc. For details, please see here .
・About delivery
Q: How long does delivery take?
A: Normally, we ship within 2-3 business days after your order (excluding weekends and holidays). However, for pre-order items, the shipping schedule is based on the schedule listed on the product page.
Q: Can I specify a delivery company or delivery date?
A: Unfortunately, we cannot accept requests for specific delivery companies or delivery times. (Only Yamato Transport)
Q: Can I ship overseas?
A: Yes, we ship internationally, except for some regions. Please select your country on the checkout page. Shipping costs will be calculated automatically based on the weight.
・Returns and exchanges
Q: Can I return or exchange products?
A: In principle, we do not accept returns or exchanges. For details, please see our Return and Exchange Policy .
Q: What should I do if I receive a defective product?
A: We are very sorry. Please contact us as soon as possible after receiving the product. (Even if the product is defective, we may refuse to accept returns or exchanges if more than 7 days have passed since the product was received.)
FAQ - Frequently Asked Questions
About pre-order items / PRE ORDER
Q: I forgot when my pre-order will arrive.
A: Yes, you can check your order status by logging in to the store and clicking on “Orders” in the “My Page”.
Q: When can I pay for my pre-order?
A: Basically, payment for pre-orders is completed at the time of purchase. The timing of payment may differ depending on the payment method.
For credit card payment: Payment is confirmed at the time of reservation.
Other payment methods: For details, please check the information displayed at the time of use.
Also, since pre-order items require a certain period of time for delivery, please check the estimated shipping date indicated on the pre-order item page.
Q: I ordered a batch of pre-order items with different delivery dates, can you send me the item with the earlier delivery date first?
A: Yes, we can. Please contact us from CONTACT with your order number for additional shipping charges.
About orders
Q: Is it possible to combine orders?
A: We are sorry, but currently each order is shipped separately. If you place multiple orders, each order will be shipped separately.
Q: How do I purchase products?
A: Please select the desired SIZE and COLOR on the product page, click “ADD TO CART”, and then click “CHECK OUT”.
Q: Is gift wrapping available?
A: Currently, we do not offer gift wrapping service. We are considering introducing this service in the future.
About payment
Q: What payment methods do you accept?
A: We accept credit cards, convenience store payments, carrier payments, and many others. Please click here for details.
About Shipping
Q: How long does it take for delivery?
A: Normally, we ship within 2 to 3 business days (excluding Saturdays, Sundays, and holidays) after receiving your order. However, pre-order items will be shipped according to the schedule shown on the product page.
Q: Can I specify the delivery company and delivery date?
A: We regret to inform you that we do not accept delivery company or delivery time specifications (Yamato Transport only).
Q:Can you ship overseas?
A: Yes, we can ship internationally, with the exception of some areas. Please select your country on the checkout page. Shipping costs are automatically calculated based on weight.
Returns/Exchanges
Q: Can I return or exchange my order?
A: As a rule, we do not accept returns or exchanges. Please see our Returns and Exchanges page for details.
Q: What should I do if I receive a defective product?
A: We apologize for the inconvenience. Please contact us as soon as possible after receiving the product. (We reserve the right to refuse returns and exchanges of items that are more than 7 days old, even if they are defective.)